Disabling Your Pop-up Blocker

These instructions are specific to Internet Explorer with default settings. If you use a different browser, this information will not be accurate.

Issue: I am trying to export my Excel files, but when I click Download file, I get a pop-up blocker message.

Image: Security Popup

A pop-up blocker is a small utility built into many Web-based software applications to prevent unwanted Web sites from spontaneously "popping up" while you work. The utility launches a message that appears in a yellow band at the top of your browser window.

To remove pop-up blocker and allow access to the Excel spreadsheet:

Close the pop-up message.
In Internet Explorer, click the Tools menu; then, select Internet Options.

Image: Internet Properties

Click the Security tab.

Image: Security Level Low

Adjust the security level to Low.
Click Apply, then OK.
Logout of Central Office Manager and then log back in.